News

American Plans to Restructure Reservations

American Plans to Restructure Reservations

04 Oct, 2019

News

American Plans to Restructure Reservations

The CWA/IBT Association of Passenger Service Employees has been informed of a restructuring plan announced by American Airlines. American plans to move all reservation agents into an office over the next two years and close Reno Res in March 2020.

American Plans to Restructure Reservations

Major Report on Assaults on Passenger Service Agents

Major Report on Assaults on Passenger Service Agents

25 Sep, 2019

News

Major Report on Assaults on Passenger Service Agents

CWA passenger service agents worked hard last year to get language included in the FAA Reauthorization Act to protect agents from assault.

Major Report on Assaults on Passenger Service Agents

Passenger Service Agents at CWA's Next Generation Activist Training

Passenger Service Agents at CWA's Next Generation Activist Training

27 Aug, 2019

News

Passenger Service Agents at CWA's Next Generation Activist Training

In June 2019 CWA Next Generation and District 3 co-sponsored a new training targeted to the needs of young union members. The participants included two passenger service agents, Jasiman Turner (Piedmont, CLT) and Richard Sanjuan (AA, MIA).

Passenger Service Agents at CWA's Next Generation Activist Training

Tragic Loss of Piedmont Agent Kendrick Darrell Hudson

Tragic Loss of Piedmont Agent Kendrick Darrell Hudson

19 Aug, 2019

News

Tragic Loss of Piedmont Agent Kendrick Darrell Hudson

Tragedy visited our CWA Agents family on Sunday, August 11, when passenger service agent Kendrick Darrell Hudson died on the job at Charlotte Douglas International airport. Agents honored his memory at a vigil on August 18.

Tragic Loss of Piedmont Agent Kendrick Darrell Hudson

Fight for Assault Protection Continues

Fight for Assault Protection Continues

12 Apr, 2019

News

Fight for Assault Protection Continues

As of January 1, 2019, new protections from assault went into effect for passenger service agents across the country. Since January, we have been meeting with American Airlines to determine exactly how we will implement tools and policies to make the assault protections a reality at all our airports.

Fight for Assault Protection Continues

Report Blasts Envoy for Hazardous Conditions for Agents

Report Blasts Envoy for Hazardous Conditions for Agents

14 Jan, 2019

News

Report Blasts Envoy for Hazardous Conditions for Agents

Serious safety concerns, including rushed inspections, high stress, and dangerous time pressures are among the issues cited in a new report on conditions for Envoy passenger service agents.

Report Blasts Envoy for Hazardous Conditions for Agents