News

Update: New Uniforms Selection Process for American Airlines

Update: New Uniforms Selection Process for American Airlines

22 Jun, 2017

News

Update: New Uniforms Selection Process for American Airlines

Our CWA-IBT Passenger Service Employee Association has documented the negative impacts of new uniforms since they were introduced last September, and management is taking the issue seriously. Our union is working with American Airlines management to ensure that future uniforms address agents' concerns.

Update: New Uniforms Selection Process for American Airlines

UPDATE: Call Center Legislation Gains Momentum

UPDATE: Call Center Legislation Gains Momentum

14 Jun, 2017

News

UPDATE: Call Center Legislation Gains Momentum

The CWA-backed U.S. Call Center Worker and Consumer Protection Act saw positive momentum as a result of our collective efforts. To date, we’ve collected more than 26,000 petition signatures in person and online. If you haven’t signed your name yet, you can still add it

UPDATE: Call Center Legislation Gains Momentum

"Boot Camp" Training in Dallas Inspires American Organizers

"Boot Camp" Training in Dallas Inspires American Organizers

14 Jun, 2017

News

"Boot Camp" Training in Dallas Inspires American Organizers

In May, four CWA members from American Airlines attended a two-day training session in Dallas for internal organizers. One take-away: "if we don't get everyone else unionized, it will end up hurting us."

"Boot Camp" Training in Dallas Inspires American Organizers

American Agents Win in Puerto Rico's Legislature

American Agents Win in Puerto Rico's Legislature

13 Jun, 2017

News

American Agents Win in Puerto Rico's Legislature

When American Airlines workers in Puerto Rico realized that an essential aspect of their contract was in jeopardy as a result of outdated laws, CWA Local 3140 joined with Transportation Workers Union (TWU) Local 501 to make sure the legislature addressed the problem.

American Agents Win in Puerto Rico's Legislature

Pressures Mount in America's Airports

Pressures Mount in America's Airports

13 Jun, 2017

News

Pressures Mount in America's Airports

With the arrival of the summer travel season, planes are now more crowded, weather is more unpredictable, and passengers are taking out their frustrations on agents.

Pressures Mount in America's Airports

Taking Action for Agent Safety

Taking Action for Agent Safety

11 May, 2017

News

Taking Action for Agent Safety

The escalating problem of Passenger Service representatives being assaulted on the job by passengers is one that CWA is working overtime to address, with the goal of protecting all our agents from harm.

Taking Action for Agent Safety